Comfort Suites Near Denver Downtown

The room was.... (trying to be nice here). Let's just say I was there for a few days, and one microwave was busted and didn't work. The other was so small. The room was one that looked clean when you first walked into it, but then, as you're there, it's not really that clean at all. The couch was horrible. Looked like one you picked up on the side of the road.....back in the 80s. It did have a pool and took kids down (too crowded to enjoy it), but it seemed to be in decent shape. They did have breakfast there, and it was pretty good. Southern potatoes were a bit dry. I had to ask for tea because they keep it in back. But overall, breakfast was the best part. Alot to choose from. Customer service was so so. Checking in was pretty good, but when I came down later for tea, (they didn't have any in the room. All the stuff for coffee, but no tea. Or coffee maker for that matter, but I don't use those, so no biggie on that.) it seemed like that was a big inconvenience. Would I stay here again. I would have to say no. Cleanliness is a big thing for me, and that wasn't that good.

$300+ a night? Seriously? If you like dirty floors, trash from someone else in your trash can, freeway noise, sofas with stains and hair all over them, then you’ll love this place. The good news is, the front desk was very nice and showed us three rooms before we said one was acceptable (still the floor and sofa were stained and had little pieces of trash on them).

Given the decent rating and the good-looking pictures, I had high hopes for this hotel. It wasn't overly cheap, so the fact that within the first 5 minutes the receptionist expressed how excited she was that she might get to pepper spray someone who was being kicked out, and then we were greeted with a previously-broken lock on our door, I was disappointed to say the least. The room was covered in poor patch and paint jobs as well as cigarette burn marks, the bathroom sink faucet was literally lifting out of the counter, and the bathroom shelf was barely hanging on. That being said, the food was decent for being free, and the parking lot was more than large enough to accommodate everyone staying there. But that's about all the good I can say about this place.

Was very disappointed. The pictures of this place are very deceiving. This hotel is filthy. Hallways and carpets are dirty, rundown, and smells old and musty. I booked a 2 queen bed w/ sofa bed room. The sofa bed mattress was absolutely disgusting with large stains and chip crumbs, we couldn't even use it. The tub was nasty as if they never clean it. We had to unplug the fridge cause it was so loud! And the location of this place is in a very sketch part of the city. Do not stay here! Not worth the price at all! I feel bad bringing my family here.

So much negative to say about this stay. I will NEVER be staying here again. I have stayed at this hotel every year for just about six years in a row. We had a one year break (we didn't come last year), and in that year span A LOT has changed. The hotel is definitely under newer management, which is part of the problem. Ana, the general manager, does not know how to effectively speak with customers. I am not sure if she is just awkward or simply that rude. Nonetheless, every time I spoke with her, OR ANY OF THE SIX FAMILIES SPOKE TO HER, she was nothing but rude. The first time, before our stay, she was extremely rude to me about hotel rates on FIVE rooms-- I guess five rooms bringing her hotel over a $1000 profit in two days is not sufficient for her. Then, she had me send paperwork to her, and she never had the courtesy to inform me whether she did or did not receive the paperwork. Since Ana could not send a simple email back, I had to call the hotel again and this time spoke to a different receptionist. And, it is a good thing I called because Ana had NOT told me she put our five rooms in the MainStay portion of this hotel, which - by the way, I had requested NOT to be in. Then, come to find out, the paperwork for these rooms was never applied or saved for these rooms (again Ana's fault). The receptionist I spoke to was the MOST helpful and welcoming throughout our entire stay here. However, Ana and Leslie were very unkind and unprofessional towards our entire party, and they (Ana and Leslie) later said the receptionist i spoke to did everything wrong and did not know what she was talking about because she is "just a front desk receptionist" -- literally throwing her under the bus right to our faces! So unprofessional. Literally....This just kept getting worse. We were told families that were staying in the other 4 rooms could check-in once they arrived because we knew with weather conditions that I would not likely arrive prior to everyone else. Notes were written that families could check-in prior to me arriving; however, when the day came, Ana and Leslie were extremely rude to the families. At first telling them that they could not check-in without me there-- to which I had to call and explain AGAIN that we were driving in terrible weather conditions and that this had already been discussed. They reluctantly followed through and allowed the family to check-in, but proceeded to tell them that if I was not there by 930 that they would be "kicked out!" They were not very compassionate or understanding in these events and were just simply worried about making sure they got all of their money. And, even proceeded to call us TWO more times asking where we were. I do believe if we would not have called or answered, they would have sold our rooms! Once we FINALLY arrived, 8 hours later-- in what should have been a 3 hour drive -- we were not greeted warmly. Both Leslie and Ana, again, only cared about their money. More complications were had with paperwork and things (which was at no one's specific fault), but Ana -THE MANAGER- never once spoke to me directly during all of this process. She would speak to Leslie, who would then relay what Ana had said. Ana had no clue how to handle some of the paperwork we needed, acted like the paperwork that was sent to her was not accurate, and was beyond rude to us about it. Ana also was not truthful about handling a situation with this paperwork, and due to that, the issue was never resolved. Ana is not an appropriate fit for manager, and is not worried about supporting customers. While I understand the business side of things, I also understand that there is a balance. These two have zero balance and care only about money. Everyone entering that hotel is just another money sign to them, and they will not help you to ensure you have a great experience at their hotel. This is also apparent in the appearance of the hotel...GROSS!

Do not stay here. Avoid avoid avoid. I have never stayed in a filthier hotel. We booked the largest suite, king bed and 2 queen bed suite. We checked in at 11:30pm and quickly rushed our very young kids to bed (1:30am our time). After getting them in bed and asleep we noticed there was FRESH BLOOD splatter on both sets of curtains in the room! Fresh blood!! There was a huge dried crusty black spot on the carpet on the other side of the room, God only knows what that was. We go into the bathroom to find a used bar of soap on the ground, hair in the shower/tub, and the lid to the back of the toilet mismatched and just sitting on top since it didn’t fit. It was Gross. We let the kids sleep and went to the front desk to complain first thing. They said they had no where else for us to go and there was no manager in until 3pm. We were supposed to be moved to another room that we already paid for. We were given a new room which was cleaner a few hours later. We then spoke to the manager who said there was nothing she could do for us besides give us 5k points since we stayed in it. We had no choice. We were scheduled to stay for 4 more nights. We stayed until Monday. From Saturday to Monday we requested out room be cleaned twice. It didn’t get done. Breakfast was also horrible. We checked out early due to filth, bad service and poor management. They said they’d refund us the last 2 nights. They didn’t. They didn’t even put it in the system to be refunded. So livid. About to report them to the health department, corporate, and anyone else who will listen. Never again. Take my advice and book a Hampton inn.